Refund policy

Please note that colours may appear slightly different due to many factors, from what is seen online compared to the finished product in hand.
Please allow for approximate sizes due to manual measurement.

We have a no-return policy on custom orders, print-on-demand items, made-to-order merchandise, sale items, final sale items, curiosities, witchery and jewellery for piercings due to hygiene reasons. 

To be eligible for a return, the item must either be damaged or the incorrect item was received. Your item must be in the same condition that you received it, unworn or unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@creativelycrafted.ca. Please note that a picture must be submitted with the email and details of the issue. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customer pays return shipping and any fees incurred 

You can always contact us for any return questions at support@creativelycrafteddesigns.ca

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Creatively Crafted is not liable for damages incurred in transit.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders, made-to-order or personalized items) and personal care goods. We also do not accept returns for any jewellery for piercings due to hygiene concerns. Please get in touch if you have questions or concerns about your specific item before purchasing. 

Unfortunately, we cannot accept returns on sale items or resale goods.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@creativelycrafteddesigns.ca.
Shipping fees & all other fees incurred are non-refundable.